Refund policy
Last updated: 07.07.2026
Because Lumora's products are personal hygiene items applied directly to the teeth, we do not accept returns or refunds for change of mind, or for opened/used products, for health and safety reasons.
2.1 What Is Covered
We will provide a replacement or full refund if:
- You received the wrong item.
- Your item arrived damaged or defective.
- Your item is confirmed lost in transit (see Shipping Policy for timelines).
2.2 How to Request a Claim
Contact [SUPPORT EMAIL] within 7 days of delivery with:
- Your order number.
- A clear photo/video of the issue (for damaged/defective/wrong items).
We will review your claim and respond within 2 business days with a resolution.
2.3 What Is Not Covered
- Products that have been opened or used, unless defective.
- Delays caused by incorrect shipping information provided by the customer.
- Minor variations in product appearance/packaging that do not affect function.
2.4 Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the error was on our part.
2.5 Contact
For all refund/return questions: lumora.support@findlumora.shop